Patient Service Specialist - Omaha

P3 Health Partners, Inc.; Omaha (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

P3 Health Partners in Omaha, Nebraska, is seeking a PSS-Care Coordinator for a full-time, on-site role at our Omaha Wellness Center. You will warmly welcome patients and their caretakers, provide concierge-level service, and support the care team by preparing charts and gathering necessary data before visits.

Responsibilities include scheduling follow-ups, coordinating with teams, ensuring privacy, and contributing to quality improvements.

Qualifications

• High school completion
• Experience in a service industry role preferred
• Flexible, self-driven, collaborative and innovative personality

Responsibilities

• Greet patients enthusiastically upon arrival
• Provide concierge customer service before and after appointments
• Assist in scheduling follow-up visits and tests
• Coordinate with P3 Health Partners teams and affiliates
• Prepare patient charts by gathering information from multiple sources
• Gather requested data or test results for team members
• Maintain accurate patient contact information
• Uphold privacy and HIPAA standards
• Contribute to quality improvement and operational efficiency

Skills

Customer service

Team collaboration

Education

High school diploma

Job description

Overall Purpose

Are you a compassionate mission-driven person looking to make a meaningful impact on the lives of complex medical patients? As a PSS-Care Coordinator at P3 Health Partners, you’ll bring hope and healing to patients with complex medical needs. In this full-time role, you’ll play a vital role as a team member, transforming lives and empowering primary care physicians to deliver exceptional care to those who need it most.

Overall Purpose

Are you a compassionate mission-driven person looking to make a meaningful impact on the lives of complex medical patients? As a PSS-Care Coordinator at P3 Health Partners, you’ll bring hope and healing to patients with complex medical needs. In this full-time role, you’ll play a vital role as a team member, transforming lives and empowering primary care physicians to deliver exceptional care to those who need it most.

As a PSS-Care Coordinator, you will enthusiastically welcome patients and their caretakers as they enter a P3 Health Partner facility developing a sense of trust and confidence in the care they are about to receive. This concierge-like approach level sets the patient’s positive experience throughout their visit. Additional accountabilities include, but are not limited to, answering phones and scheduling patients. The care coordinator portion of the position entails gathering pertinent data from multiple sources prior to the patient’s appointment, allowing the care team to effectively manage the patient at the time of their visit. The care coordinator visit prep extends to all patients in comprehensive care be it an appointment at the facility or at a site external to the facility.

This position will be at P3 Health Partners' Omaha Wellness Center Monday - Friday 8:00 AM - 4:30pm PM. This is not a remote position.

Essential Functions

• Positively and enthusiastically greet patients and their visits when entering the facility.
• Provide concierge customer service while a patient is awaiting and following their appointment.
• Assist in making follow-up visits or scheduling follow-up testing.
• Work collaboratively with P3 Health Partner teams and their affiliates.
• Following role-based playbooks, prep a patient’s chart by gathering necessary information from multiple sources prior to a patient’s visit.
• Obtain requested data or test results from multiple potential sources when requested by a team member.
• Update and maintain accurate patient contact information.
• Serve as a positive and collaborative team member.
• Uphold high standards of excellence and professionalism.
• Respond positively to make any necessary adjustments to manager feedback.
• Confidently use technology to positively impact outcomes.
• Ensure patient privacy and adherence to all HIPAA regulations and standards for handling PHI.
• Participate in quality improvement initiatives and operational efficiency.
• Maintain compliance with required trainings, meeting attendance, timely responses to emails, and other requirements.
• Role model the P3 Health Partners core values.

Qualifications

• High school completion
• Experience in a service industry role preferred
• Flexible, self-driven, collaborative and innovative personality

Position Location

Omaha, Nebraska

Pay Range: $18.00 - $22.00 per hour based on experience

About P3

People. Passion. Purpose.

P3 Health Partners is a population health management group founded and led by fellow physicians who want to shift the industry’s focus from managing illness to cultivating wellness. We are health plan agnostic and work with most plans in our markets. As the conduit between you and the health plan, we want to make a difference where it counts - with your patients, their families, and the communities where we live. The mission of P3 is simple. We want to help providers and their patients embrace a new kind of care. A kind of care that gives patients the tools and resources they need to manage long-term health and wellness.