Patient Service Specialist

Cleveland Clinic; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Coral Springs delivers world-class care with back-end support and patient-facing clerical tasks. The Patient Service Specialist role focuses on registration, scheduling, insurance processing and ensuring a seamless patient experience across multiple sites when needed.

This position requires strong customer service skills, basic math for co-pays, and proficiency with standard PC software; bilingual Spanish is preferred and opportunities exist to grow within Cleveland Clinic’s

Qualifications

• High School Diploma or GED with two years of related experience.
• OR an Associate’s Degree with one year of experience.
• OR a Bachelor’s Degree.
• Working knowledge of PC window applications to input and retrieve data.
• Ability to perform basic math for insurance co-pays.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using HEART model.
• Create a welcome, professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
• Floating to support any of the North Broward sites will be required, as needed.

Skills

Customer service

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Job description

Cleveland Clinic Coral Springs brings world-class surgical care to Coral Springs, Parkland and surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery, endoscopy and advanced imaging services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Your day-to-day focus will be on providing back-end clerical support as well as answering phones, front-end and clerical support for appointments and confirming patients have checked–in upon arrival. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with start/end times varying based on schedule and business needs.
Floating to support any of the North Broward sites will be required, as needed.
A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
  

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Bilingual Spanish language skills
• Customer service experience in a medical setting
• Medical office system experience
  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  

Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.