Patient Service Specialist

SimonMed Imaging; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

SimonMed Imaging in Mesa, AZ is seeking a friendly front desk professional to greet patients, collect forms, verify insurance, and assist with scheduling. You will work closely with patients, radiologists, and staff to ensure a smooth check-in experience.

Strong communication, attention to detail, and HIPAA knowledge are essential. Prior healthcare or medical office experience is preferred, with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors professionally.
• Respond to inquiries compassionately and respectfully.
• Collect and process forms (insurance, medical histories, consent forms).
• Collect co-pays, process payments, and verify insurance information.
• Communicate with patients, radiologists, or technologists regarding needs or appointment changes.
• Maintain HIPAA-compliant patient files (physical and electronic).
• Answer phone calls and relay messages.
• Assist with administrative tasks (filing, faxing, scanning).
• Other duties as assigned.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Teamwork

Scheduling

Education

High school diploma

Job description

Job Duties:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Knowledge, Skills, and Abilities:

• Excellent customer services skills with the ability to be empathetic to patient needs.
• Ability to show genuine concern and understanding towards patient circumstances.
• Strong communication skills, with ability to listen actively, while entering and verifying data.
• Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
• Attention to detail, time management and organizational skills required.
• Maintain composure under pressure when dealing with challenging patient situations calmly.
• Ability to solve problems, multitask and work in a fast-paced environment.
• Dependability, reliability and teamwork are key success factors.
• Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
• Knowledge of HIPAA regulations and patient confidentiality standards preferred.
• Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.

Physical Requirements: This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.