Patient Service Specialist

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to deliver an exceptional experience for patients, families, and visitors. The role covers registration, scheduling, MyChart enrollment, and visit preparation to ensure smooth visits.

This position involves a range of shifts at Weston Hospital, including PRN and full-time options, with an on-site work environment and a focus on caring for patients and their records.

Qualifications

• High School Diploma/GED and two years of experience in patient registration, scheduling, insurance processing or customer service.
• OR Associate’s Degree and one year of experience.
• OR Bachelor’s Degree.

Responsibilities

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and scheduling.
• Manage arrival and departure desk activities and interpreter screening and scheduling.
• Enter and maintain confidential patient information and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Registration experience

Medical terminology

Education

Bachelor's Degree

Associate's Degree

High School Diploma/GED

Job description

Please join us for an on-site interview at Weston Hospital on October 6th, 2026. Candidates who apply and pass the screening process will be notified to select an interview time.
As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
We will be filling multiple positions at Weston Hospital, offering a variety of shifts and schedules for PRN and full-time positions.

• 8:00 a.m. – 5:00 p.m.
• 12:30 p.m. – 9:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and one year of experience
• OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.