Patient Service Specialist

Cleveland Clinic; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Martin Health in Florida is seeking a Patient Service Specialist to support front-end operations, patient check-in/out, and scheduling. You will triage calls, verify insurance, collect co-pays, and help patients navigate MyChart and appointment processes, contributing to a compassionate, efficient patient experience.

The role emphasizes a strong customer service approach, attention to detail, and the ability to thrive in a fast-paced environment while maintaining patient

Qualifications

• High School Diploma or GED with 2 years of experience in patient registration or customer service, or an Associate/Bachelor’s degree with relevant experience.
• Working knowledge of PC window applications to input and retrieve data.
• Excellent communication and organizational skills; ability to perform basic math for insurance co-pays.
• Preferred knowledge of medical terminology; typing 30 words per minute.

Responsibilities

• Register patients, schedule appointments, verify insurance and collect co-pays.
• Provide a friendly, patient-first experience and support front-end operations.
• Offer patient education on MyChart and appointment pass; handle phone triage as needed.
• Support scheduling, chart prep, for the Point of Services and ensure smooth workflow.

Skills

Customer service

Communication skills

Organizational skills

Typing speed 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

MyChart

Job description

Join the Cleveland Clinic Martin Health team down in sunny Florida where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will support Point of Services Scheduling at Martin North through checking patients in and out, answering phones, prepping charts and more. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works 4 10-hour shifts, Monday-Friday and rotating weekends and holidays, between 8:00AM – 8:30PM.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Generate staff provider schedules and relay staff messaging.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.