Patient Service Representative - Urology

Summit Health; Sparta Township (NJ); On-site; USD 24,975 - 30,334; Part time

Benefits offered by this job

Medical and Dental coverages

401(k) savings plan

Life and Disability coverage

Job summary

A health care provider is looking for a Patient Service Representative to assist with patient care and clerical duties. This part-time role, based in Sparta Township, New Jersey, involves scheduling appointments, collecting payments, and ensuring proper patient flow. Candidates should have customer service skills, a high school diploma, and preferably a Medical Assistant Certification.

Qualifications

• High School Graduate or GED required; Bachelor’s/Associate Degree preferred.
• Medical Assistant Certification required; must obtain BLS within 60 days of hire.
• Experience in medical assistant or patient service representative roles preferred.

Responsibilities

• Assist physician and APN/PA with patient care and clerical duties.
• Schedule patient appointments and handle payments.
• Obtain and verify patient information, including demographics and insurance.

Skills

Customer service skills

Ability to communicate in English

Team player

Ability to deal with difficult personalities

Education

High School Graduate or GED

Bachelor’s/Associate Degree

Medical Assistant Certification

Tools

Standard Office Equipment

Windows-based environments

Job description

Patient Service Representative - Urology at Summit Health

About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high‑quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description
Essential Job Functions:

• Assists Physician, APN/PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provides account balance, issues receipts, posts payments to the correct accounts, opens and closes batches daily as required, prepares bank deposit bags.
• Answers the telephone promptly and deals with the caller's needs expeditiously, takes an accurate message when needed, and delivers it to the appropriate individual. Demonstrates appropriate etiquette.
• Provides referrals and/or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room, escorts patient into the room, cleans examination room when the exam is complete.
• Ensures proper preparation for patient visits and prepares pertinent information needed for patient visits.
• Schedules appointments accurately and appropriately according to departmental guidelines.
• Collects lab specimens according to departmental guidelines, accurately labels specimens.
• Accurately completes any/all necessary forms for the patients.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required, documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre‑authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed, reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Appropriately enters and links orders.
• Consistently and accurately stocks examination rooms with all necessary supplies, monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

General Job Functions:

• Verbalizes and demonstrates an understanding of medical emergency procedures.
• Complies with all SMG regulatory policies, procedures, and standards.

Other duties as required such as EKG, Phlebotomy.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes the ability to maneuver the body while in place.
• Dexterity of hands and fingers; balance is maintained during climbing, bending, and/or reaching.
• Endurance (e.g., continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals, Chemotherapy, and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust, mold, and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex

Bloodborne Pathogens:

• Exposure to infectious hazards, blood, body fluids, nonintact skin, or tissue specimens.
• Contact with patients or patient specimens is possible.
• Unplanned or unexpected exposure.

Education, Certification, Computer And Training Requirements:

• High School Graduate or GED. Bachelor’s/Associate Degree preferred.
• Medical Assistant Certification Required: All Medical Assistants must obtain and maintain MA Certification. If hired without certification, a requirement to achieve certification through SMG’s program within 4 months from the end of the introductory period. Failure to achieve certification may result in termination. Human Resources or Clinical Services will contact you and advise options regarding eligibility to apply for other non‑MA certified positions within the company.
• MA/PSR work experience preferred.
• Must obtain BLS within 60 days of hire.
• Excellent customer service skills.
• Ability to be a team player.
• Ability to deal with difficult personalities.
• Ability to communicate in English, both orally and in writing.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use.
• Knowledge of medical office and terminology preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window‑based environment preferred.

Pay Range: $18.13 - $22.02 Hourly. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401(k) savings plan.

Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in‑person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Seniority level: Entry level

Employment type: Part‑time

Job function: Health Care Provider | Industries: Hospitals and Health Care