Patient Service Representative - Urology

Summit Health

Paramus (NJ)

On-site

USD 24,975 - 30,334

Part time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

401(k) savings plan

Job summary

A health care network is seeking a Patient Service Representative – Urology in Paramus, NJ. This role requires excellent customer service skills, the ability to manage patient flow, and the organization of appointments and patient information. Essential qualifications include a high school diploma, communication skills in English, and preferably previous experience in a medical office. This is a part-time position with competitive pay and opportunities for career growth.

Qualifications

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Knowledge of medical office and terminology preferred.

Responsibilities

Greet visitors, patients, and families in a friendly manner.
Maintain efficient patient flow and provide excellent customer service.
Schedule appointments and manage patient information.

Skills

Customer service skills

Organizational skills

Communication in English

Knowledge of medical office and terminology

Education

High School Graduate or GED

Previous PSR experience

Tools

EHR systems

Practice Management System

Standard Office Technology

Job description

Join to apply for the Patient Service Representative - Urology role at Summit Health

About Our Company

We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high‑quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job Functions

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self‑pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the online system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review eligibility and phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre‑authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly.

General Job Functions

Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.

Education, Certification, Computer And Training Requirements

High School Graduate or GED required.
Previous PSR experience preferred.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Knowledge of medical office and terminology preferred.
Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel

Ability to commute to satellite offices as needed.

Pay Range: $18.13 - $22.02 Hourly. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401(k) savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in‑person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Seniority level