Patient Service Representative-Urgent Care, Woodruff Road PRN

Bon Secours Mercy Health; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Bon Secours Mercy Health is seeking a Patient Service Representative for Urgent Care on Woodruff Road. This role will involve processing patient referrals, registrations, and managing communications while ensuring excellent customer service. The ideal candidate will possess strong problem-solving skills and have a background in medical billing and office procedures, contributing to a compassionate healthcare environment.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Knowledge of medical billing procedures is required.
• Experience in a medical office is preferred but not required.

Responsibilities

• Serve as the main contact for patients and community interactions.
• Receive patient referrals and process registrations efficiently.
• Schedule appointments and ensure accurate patient records.

Skills

Communication

Customer Service

Problem-solving

Interpersonal Skills

Basic Computer Skills

Education

High School Degree or GED

Associates Degree in Healthcare or related field

Tools

Medical Office Software

Job description

Patient Service Representative-Urgent Care, Woodruff Road PRN

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Patient Service Representative-Urgent Care, Woodruff Road PRN

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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

PRN Patient Services Representative –Woodruff Road Urgent Care

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned
  
  
  

Education:

• High School Degree or GED
• Associates Degree in Healthcare or related field (preferred, not required)
  
  
  

Experience:

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required)
• Prior medical office experience (preferred, not required)
  
  
  

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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