Patient Service Representative-Urgent Care, Woodruff Road PRN

Bon Secours Health System; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization seeks a PRN Patient Services Representative for their Woodruff Road Urgent Care. The role involves managing patient interactions, processing registrations, and ensuring efficient patient flow. Candidates should possess strong communication skills and knowledge of medical billing procedures.

Benefits

Comprehensive medical, dental and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Qualifications

• High School Degree or GED is required.
• Associates Degree in Healthcare preferred.
• Knowledge of medical billing procedures and medical terminology required.

Responsibilities

• Serve as the main point of contact for patients and the community.
• Process patient referrals and registrations accurately.
• Schedule appointments and manage patient flow.

Skills

Communication

Customer Service

Problem-solving

Basic Math Skills

Education

High School Degree or GED

Associates Degree in Healthcare

Tools

Medical office software

Job description

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

PRN Patient Services Representative –Woodruff Road Urgent Care

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems

• Ability to answer internal and external calls in a friendly and helpful manner

• Must possess the ability to troubleshoot and resolve problems promptly

• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients

• Other duties as assigned

Education:

• High School Degree or GED

• Associates Degree in Healthcare or related field (preferred, not required)

Experience:

• Knowledge of medical billing procedures (required)

• Medical office software experience (required)

• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required)

• Prior medical office experience (preferred, not required)

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills

• Engage with staff and patients in a professional manner

• Basic math skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]