Patient Service Representative - Surgery Practice

MaineHealth; Norway (ME); On-site; USD 30,000 - 45,000; Full time

Job summary

MaineHealth is seeking a Patient Service Representative to greet patients, manage appointments, and perform general office duties. This role requires strong customer service skills and a high school diploma. Join a supportive healthcare team and enjoy benefits like paid parental leave and student loan assistance.

Benefits

Paid parental leave

Flexible work policy

Student loan assistance

Training and education

Well-being resources

Qualifications

• Experience in a medical office preferred.
• Driver’s license may be required.

Responsibilities

• Greets all patients in a polite, prompt, and helpful manner.
• Schedules, reschedules, confirms, and cancels patient appointments.
• Collects co-pays and reviews encounter forms for completeness.

Skills

Customer Service

Computer Skills

Effective Cash Collection

Education

High School diploma or GED

Job description

For a limited time MaineHealth is offering up to $3,000 Sign on bonus for all eligible Patient Service Representatives!

o Eligible candidates are hired (offer accepted) into a Full or Part time Patient Service Representative position. Bonus amount prorated for Part time hires, per diem hires are ineligible.

o Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.

Summary:

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Responsibilities:

• Greets all patients in polite, prompt and helpful manner.
• Schedules, reschedules, confirm and cancel patient appointments.
• Updates all patient demographic and insurance information at the time of check-in and provides necessary forms for completion.
• Answers phone in pleasant manner and assists callers directly when possible.
• Screens calls, documents detailed messages and escalates to the appropriate individual in a timely manner.
• Collect co pays/patient due balances, reviews encounter forms for completeness and accuracy, obtains patient signatures, and schedules follow-up appointments when indicated.
• Helps patients activate/navigate patient portal.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: Driver’s license may be required.
3. Experience: Experience in a medical office and customer service preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Sharon M. Nightingale at [e-mail]