Patient Service Representative (ST. Lawrence Community Health Care)

Urban Health Plan; New York (NY); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Urban Health Plan in the Bronx is seeking a bilingual Patient Service Representative to greet, register, and assist patients arriving at the health care facility. The role emphasizes empathy, accurate data entry, and scheduling, with responsibilities that include verifying insurance and guiding patients to care.

The position is full-time, onsite, 40 hours per week, Monday through Friday, 8:00am–5:00pm, offering $19.50 per hour with annualized compensation around $40,560.

Qualifications

• Bilingual English/Spanish required.
• High School Diploma or GED required.
• 1–2 years of clerical/administrative experience, ideally in health care, preferred.
• Excellent communication skills and ability to provide exceptional patient experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care systems.
• Answers incoming calls and takes messages for providers.
• Registers patients, updates demographics, and assigns PCP when applicable.
• Schedules and reschedules appointments as needed.
• Maintains charts and provides administrative support to the department.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Job Details

Health Care Administrative Support

Patient Service Representative (ST. Lawrence Community Health Care) Bronx,NY Posted:9/23/2026 Job Description Job ID#: 4599

Job Category: Health Care Administrative Support

Position Type: Employee (Full Time)

Position Summary

We are currently hiring a Bilingual (Spanish/English)Patient Service Representative (PSR) to join our team at St. Lawrence Community Health Center. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum of 1-2 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish is required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Key Duties

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Compensation

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Work Environment Type, Location, and Schedule

Applicants must be comfortable working Onsite in the Bronx and have availability to commit to a schedule of 40 hours per week. Schedule is Monday through Friday between 8:00am to 5:0 pm.

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.