Patient Service Representative St.

Prevea Health; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay is seeking a Back Patient Service Representative at St. Mary's to welcome patients, collect demographics, verify insurance, and schedule visits.

This role acts as a bridge between patients and medical staff, ensuring smooth operations and accurate information flow. You will coordinate between patients, families, and clinical staff via phone and in person, handle payments and deposits, and help patients navigate financial questions.

Qualifications

• High School Diploma And/Or GED Required.
• 1-3 years experience in customer service, insurance or healthcare setting preferred.
• Display proficient telephone and computer skills with clear speaking abilities; provide exceptional customer service.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Communication

Empathy

Education

High school diploma or GED

Job description

Back Patient Service Representative - St. Mary's

#26-537 Green Bay, Wisconsin, United States Apply X Facebook LinkedIn

Email Copy Location St. Mary's Hospital-002 Description This position is full-time and will work 40-hours per week. It is full-time benefit eligible. Patient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health- they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff.

What you will do

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Education Qualifications

• High School Diploma And/or GED Required

Experience Qualifications

• 1-3 years Experience in customer service, Insurance And/or Healthcare Setting Preferred

Insurance And/or Healthcare Setting Preferred Skills And Abilities

Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company.

Prevea is an Equal Employment Opportunity/Affirmative Action employer