Equine Customer Service Representative (Remote Pacific or Mountain Time)

Talentify.io; United States; Remote; Full time

Job summary

An innovative firm in the veterinary services industry is seeking a dedicated Customer Service Representative. This role involves processing transactions, maintaining customer records, and providing exceptional service. With opportunities for professional growth, a comprehensive benefits package, and a flexible remote work option, this position is perfect for those looking to make a meaningful impact in a supportive environment. Join a team that values transparency and equal opportunity, and take your career to the next level while contributing to a mission-driven organization.

Benefits

Comprehensive benefits package

401(k) Match Retirement Savings Plan

Employee Stock Purchase Plan (ESPP)

Generous Paid Time Off (PTO)

Volunteer Time Off (VTO)

Educational assistance for professional growth

Qualifications

• High School Degree or equivalent required.
• Exceptional customer service and organizational skills are essential.

Responsibilities

• Process customer transactions accurately in the order entry system.
• Provide exceptional customer service and sales support.

Skills

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

Computer Proficiency

Education

High School Degree

Associate’s Degree in Animal Science or related field

Tools

MS Office

SAP or related ERP systems

Job description

Employer Industry: Veterinary Services

Why consider this job opportunity:

1. Salary up to $22.74/hr
2. Comprehensive benefits package including medical, dental, and vision coverage
3. 401(k) Match Retirement Savings Plan and Employee Stock Purchase Plan (ESPP)
4. Generous Paid Time Off (PTO) and Volunteer Time Off (VTO)
5. Opportunities for professional growth and development through educational assistance
6. Flexible remote work position for residents in the Pacific or Mountain time zone

What to Expect (Job Responsibilities):

1. Accurately process customer transactions in the order entry system, including orders, quotes, and returns
2. Maintain accurate customer and territory records and document all customer interactions
3. Provide exceptional customer service and sales support, addressing queries and resolving issues promptly
4. Monitor scheduled shipment dates to ensure timely delivery
5. Communicate important customer information to sales representatives and management

What is Required (Qualifications):

1. High School Degree or equivalent
2. Exceptional customer service and organizational skills
3. Strong attention to detail and accuracy
4. Effective verbal, written, and interpersonal communication skills
5. General computer proficiency, including knowledge of MS Office

How to Stand Out (Preferred Qualifications):

1. Experience with equine or related fields
2. Associate’s Degree in Animal Science, Agriculture, or a related field, or equivalent combination of education and experience
3. Proficiency in SAP or related ERP systems

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.