Patient Service Representative - Remote

North American Dental Group; McDonough (GA); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (F

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Patient Service Representative to join our remote team in Georgia. You will handle high-volume calls, present offers, and schedule appointments while guiding patients through our services with empathy.

The ideal candidate has 2+ years of customer service experience, proficient with Word/Excel/Outlook, and can type 45+ WPM. A reliable high-speed internet connection and a private home workspace are required.

Qualifications

• 2+ years of experience providing superior customer service.
• Experience with Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, multitasking while maintaining conversation.
• Must have reliable high-speed internet.
• Must have a private workspace from home.

Responsibilities

• Receives a high volume of calls to answer daily.
• Presents offers to patients.
• Overcomes patient objections to schedule an appointment.
• Schedules a high volume of appointments.
• Uses product knowledge to showcase solutions offered by our practices.
• Uses company databases and software to track progress.
• Displays problem solving skills and takes ownership for patient concerns and solutions.
• Works with practice teams on timely solutions for patients.
• Manages sensitive information in line with policies and laws.
• Collects missing information or updates outdated information.
• Meets and may exceed department KPIs.
• Ensures adherence to scheduled workdays and hours.
• Participates in company contests and incentives.

Skills

Customer service

MS Office

Typing 45+ WPM

Private workspace from home

Reliable internet

Tools

MS Office Suite

CRM software

Job description

Overview

Patient Service Representative Remote

MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE

$16 an hour

Join Us in Transforming the Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry.

Responsibilities

The Role You’ll Fill at NADG

Our Patient Service Center is expanding! As a member of our team, you will…

• Receives a high volume of calls to answer daily
• Present offers to patients
• Overcoming patient objections to schedule an appointment
• Scheduling a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Displays problem solving skills and takes ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collects missing information or updates outdated information
• Consistently meet and exceed department key performance indicators
• Expected to work all scheduled workdays, during scheduled hours and report to work on time
• Enjoy company contests and incentives
• Other special projects or responsibilities as assigned

Qualifications

The Skills We’re Looking for

As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include…

• 2+ years’ experience providing superior customer service.
• Experience with M/S office products including Word, Excel, Outlook preferred.
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Benefits:

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Referral Program
• Employee Discount Program

Ready to Join Our Team?

• If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in.
• Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.