Patient Service Representative- Pulmonology Rockport

MaineHealth; Rockport (ME); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth’s Pulmonology team in Rockport, ME is seeking a Patient Service Representative (PSR/PSS) to greet patients, manage calls, schedule appointments, and perform general office duties. A $3,000 sign-on bonus is available for qualified applicants, prorated for part-time roles, with eligibility rules applying.

The position offers growth toward a Patient Service Specialist role after 6 months, a Monday–Friday schedule from 8:30a to 5:00p, and a supportive, team-focused environment committed

Qualifications

• High school diploma or GED preferred.
• Previous office experience with medical office experience preferred.

Responsibilities

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

Skills

Proficient computer skills

Customer service

Education

High school diploma or GED

Job description

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 92423

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Join our Pulmonology team in Rockport, ME!We provide exceptional patient care and a supportive, team-focused environment. Our mission is to ensure every patient receives a seamless and positive experience from check-in to check-out.

The PSR/PSS plays a vital role in creating a welcoming, compassionate experience for every patient. In this position you'll build meaningful connections with patients and support their healthcare journey. If you enjoy helping others, thrive in a fast-paced team-oriented environment, and are passionate about exceptional customer service, we'd love to have you join us!

Key Responsibilities:

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

We offer an excellent career growth pathway! With an opportunity for advancement to a Patient Service Specialist position after 6 months of experience, PSR/PSS have an opportunity to continue their career growth, paving the way for a meaningful and lasting career in administrative support.

Summary: This position consists of 40 hours per week, Monday-Friday 8:30a-5:00p

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.