Patient Service Representative- Primary Care Rockland

MaineHealth Accountable Care Organization; Rockland (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Job summary

MaineHealth in Rockland, ME is seeking a Patient Service Representative for our Primary Care team. This full-time day-shift role handles front-desk duties, appointment scheduling, and office support to ensure a seamless patient experience from check-in to check-out.

Ideal candidates have a high school diploma or GED, strong customer service skills, and prior medical office experience. A supportive, team-oriented environment with opportunities for growth awaits.

Qualifications

• High school diploma or GED preferred.
• Experience in a medical office environment is a plus.
• Strong customer service and communication skills required.

Responsibilities

• Greet patients, answer phones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High school diploma or GED

Job description

Patient Service Representative- Primary Care Rockland

Location: Rockland, ME
Facility: Medical Group Practices
Schedule: Full Time
Shift: Day
Job Category: Clerical/Administrative Support
Req #: 93600
Date Posted: Sep 18, 2026

Clerical/Administrative Support
Req #: 9360

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Join our Primary Care Team inRockland, ME!We provide exceptional patient care and a supportive, team‑focused environment. Our mission is to ensure every patient receives a seamless and positive experience from check‑in to check‑out.

The PSR plays a vital role in creating a welcoming, compassionate experience for every patient. In this position you’ll build meaningful connections with patients and support their healthcare journey. If you enjoy helping others, thrive in a fast‑paced team‑oriented environment, and are passionate about exceptional customer service, we’d love to have you join us!

Key Responsibilities:

• Greet patients, answer telephones, and schedule appointments with professionalism and empathy.
• Provide administrative and clerical support for the office.
• Maintain accuracy with records and documentation.
• Collaborate with team members to ensure smooth daily operations.

We offer an excellent career growth pathway! With an opportunity for advancement to a Patient Service Specialist position after 6 months of experience, PSR/PSS have an opportunity to continue their career growth, paving the way for a meaningful and lasting career in administrative support.

Summary: This position consists of 36 hours per week, day shifts.
The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A.
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Required: N/A.
• Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

If you have questions about this role, please contact [emailprotected]