Patient Service Representative (PSR) - Maternal Fetal Medicine

Aurora Health Care; Kenosha (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Patient Service Representative to provide efficient, compassionate front-desk and practice-support services within our OB-GYN clinic. You will engage with patients, schedule appointments, and support billing and registration processes in a fast-paced ambulatory setting.

You’ll assist providers, help ensure a seamless patient experience, and maintain accurate medical records in the patient accounting system, contributing to high-quality care across the

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality services to patients arriving for appointments or requesting information.
• Ensures entry of billing information at the point of service and follows up on missing data.
• Maintains accurate and timely medical records and supports the care team.

Skills

Customer service

Phone etiquette

Difficult callers

Education

High school diploma or equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Our OB-GYNs are here for all your women's health care needs. From adolescence through menopause, we offer preventive care for women at every stage of life. When it comes to women's care, you can count on our team of women's health specialists for the support and treatment you need. Our OB-GYN specialists offer routine gynecologic care, such as pap smears and breast health exams, plus maternal and prenatal care. We're also here for your needs related to birth control, contraceptives and family planning.

Our experienced OB-GYNs can diagnose and treat a range of women's health conditions such as menstrual disorders, pelvic pain, cysts and fibroids, and breast cancer. Using the latest technology and taking a compassionate approach, our women's health specialists are committed to delivering the high-quality, personalized care you deserve.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.