Patient Service Representative (PSR) Level II Float - Hematology/Oncology Clinic

Aurora Health Care; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems, serving Wisconsin and Illinois. We are seeking a Patient Service Representative to support providers and patients with appointments, tests, and billing inquiries in a compassionate ambulatory care setting.

This role requires a high school diploma and 1 year of customer service experience, with strong communication and data-entry skills.

Qualifications

• Typically requires 1 year of customer service experience including patient scheduling, registration and clinic reception.
• Excellent customer service skills and ability to assist staff.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Patient Services: provides efficient, high-quality service to patients arriving for appointments or requesting information on tests, procedures, bills or referrals.
• Billing Services: ensures entry of billing information at time of service and follows up on missing information.
• Medical Record Services: upholds standards for accurate and timely medical records.

Skills

Customer service

Communication skills

Interpersonal skills

Data entry / keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.


• One to two years related customer service experience


• Experience handling difficult caller/customers/patients.

What You’ll Do

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.


• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.


• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Experience Required

• Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception.

Knowledge, Skills & Abilities Required

• Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.


• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.


• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.


• Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.


• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.


• Excellent organizational skills.


• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.


• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements And Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.


• Must be able to sit for extended periods of time.


• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.