Patient Service Representative (PSR) Float, Urgent Care

aah; New Berlin (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health is seeking an administrative front desk professional for multiple Urgent Care clinics in Wisconsin. The role involves greeting patients, registering information, verifying insurance, collecting payments, and coordinating appointments across a rotating schedule.

This full-time position requires high school education and strong customer service, communication, and computer skills to support efficient patient flow and accurate record-keeping in a fast-paced medical office

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced medical office environment.
• Basic computer literacy including MS Office and email.

Responsibilities

• Greet patients and visitors; respond to information requests.
• Register patients; collect demographics and insurance information.
• Verify insurance and collect payments; post payments and update data.
• Schedule appointments; manage cancellations and reschedules.
• Update records and communicate changes to patients and departments.
• Assist with patient flow and provide directions or transportation help.
• Perform visit closure and schedule follow-ups.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Data entry

Organizational skills

Attention to detail

Reading/writing instructions

Education

High School Graduate

Tools

Microsoft Office

Email

Job description

Department:

02190 AAH New Berlin - Immediate Care

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Schedule hours are anytime Monday-Friday between 6:45am-8pm. Typical schedule consists of 2 8 hour shifts and 2 12 hour shifts. Schedule varies every week.

Saturday and Sunday hours are either 7:45am-4:15pm- every 3rd weekend or 745am-815pm every 3rd weekend rotation.

Holiday rotation includes 2 holidays per year.

This position would float between the following Urgent Care clinics:

New Berlin, Edgerton, Brookfield, Franklin and Mayfair North.

Pay Range:

$19.80 - $29.70

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate.

Experience Required:

No experience required.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium H