Patient Service Representative (PSR) - Advocate Trinity

Hugh Chatham Health; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Dental & Vision

Life insurance

Short- and Long-Term Disability

Flexible Spending Accounts

Adoption assistance

Paid parental leave

Employer retirement plan with match

Educational Assistance Program

Job summary

Advocate Medical Group in Chicago, IL is seeking a Patient Service Representative to join the care team. You'll support providers, connect with patients, and help ensure a seamless, compassionate experience during scheduling, registration, billing, and coding tasks.

The role emphasizes accurate data entry in the patient accounting system, collecting payments at time of service, and maintaining up-to-date medical records while delivering high-quality customer service.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide efficient, high-quality patient services at scheduling, registration, and billing.
• Enter accurate billing information and collect payment at time of service.
• Assist clinical staff with maintaining accurate medical records.

Skills

Customer service

Phone etiquette

Handling difficult callers

Education

High school diploma or equivalent

Job description

Department

09121 AMG Chicago 2301 E 93rd (S/E) - Building Operations

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday - Friday 7:30am-7PM
Saturday 7:45am-12:30pm
1 late day per week- 10:30am-7:00pm
1 Saturday per Month

Pay Range

$19.80 - $29.70

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Clinic hours:
Monday - Friday: 7:30a - 7p
Saturday: 7:45a - 12:30p
Work Schedule: New hire will work 1 late shift per week: 10:30a-7p and 1 Saturday per month

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

Key Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

AMG Southeast (2301 E 93rd St, Chicago, IL) is a fast-paced, team-centered primary care practice providing family medicine and internal medicine to patients from newborns through older adults. Our team delivers comprehensive care including routine physicals, women’s health, newborn and well-childcare, same-day sick visits, and chronic disease management. We proudly serve a diverse and often underserved community and partner closely with community resources, Neighborhood Care sites, and our pharmacists to support diabetic education and chronic disease medication maintenance. Teammates can expect a collaborative environment focused on access, quality, and patient-centered outcomes.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment To You

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.