Patient Service Representative (PSR) - Clinic

Advocate Health Care; Glenview (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care's Aurora Medical Group in Glenview seeks a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience each day.

As a key member of the ambulatory care team, you will deliver high-quality patient services, assist with billing information at point of service, and uphold accurate medical records while handling a high-volume environment and demanding inquiries.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or contact the office for information.
• Billing Services: Ensures entry of billing information at time of service and follows up on missing details.
• Medical Record Services: Maintains accurate and timely medical records.

Skills

Customer service

Communication skills

Conflict resolution

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.


• One to two years related customer service experience


• Experience handling difficult caller/customers/patients.

What You’ll Do

Hours of Operation

Monday: 8-7
Tuesday: 7-5
Wednesday: 7-7
Thursday: 7-7
Friday: 7-5
Saturday (first and second): 8-12

Schedule

Shifts range from: 6:30 am – 3 pm, 7 am – 3:30 pm, 8 am – 4:30 pm, 8:30 am – 5 pm, and 10:30 am – 7 pm (not working a weekend)
Or 6:30 am – 4 pm, 7 am – 4:30 pm, 8 am – 5:30 pm, 9 am – 6:30 pm, and 9:30 am – 7 pm (working a weekend)

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.


• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.


• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Location: Glenview

Travel to additional locations include:
AMG-Lincolnwood at 6540 N. Lincoln Ave Lincolnwood IL 60712
Lincolnwood weekends include Saturday (2nd and 3rd) 8-12 and Sunday (1st and 4th) 8-12
and
AMG-Morton Grove at 6131 Dempster St. Morton Grove IL 60053
Morton Grove weekends include Saturday (1st, 2nd, 3rd, and 4th) 8-12.

Shifts are 8.5 hours with a 30 minute unpaid lunch 5 days a week or, if working a weekend, 9.5 hours four days a week with one weekday off. Hours are subject to change to meet the needs of the clinicians and practices.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.


• Exposure to ill patients.


• Ability to work under stressful conditions with demanding customers.


• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.