Patient Service Representative - Pulmonology

Summit Health Management; Berkeley Heights (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Summit Health Management is hiring a Patient Service Representative to join a multidisciplinary medical office team. You will support daily operations, assist with patient check-in, scheduling, and insurance verifications, and help maintain a positive patient experience.

The ideal candidate has a High School diploma or GED, preferably an Associate degree, and strong English communication and customer service skills.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must organize and perform multiple tasks in a timely manner.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner.
• Maintains efficient patient flow through the registration process and provides excellent service.
• Answers phones promptly and directs calls, taking accurate messages.
• Updates the EHR with PCP information and patient demographics.
• Posts self-pay charges, collects payments, and provides receipts.
• Schedules appointments and procedures according to guidelines; confirms future visits.

Skills

Customer service

English communication

multitasking

Education

High School/GED

Associate Degree preferred

Tools

EHR systems

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience. Under the direction of the Primary Care Provider, Clinical Practice Manager and Office Supervisor, this highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possess strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care. This opportunity offers an excellent salary, great benefits as well as the ability to be part of a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.

Essential Job functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Update's patient care team in the EHR to reflect accurate PCP
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Update's patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Initiates authorization request
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Enroll patients in patient portal
• Update lab/imaging/pharmacies
• Performs screenings as applicable
• Arrange specific patient services such as ASL interpreter, needed transportation
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Actively participates in pilot programs
• Performs patient outreach for AWV's, quality lists
• Manages Department Staff Inbox
• Manage patient ticklers, portal requests, online scheduling requests
• Completes letters as assigned (no-show/late cancellation, return to work/school)

General Job functions:

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required. Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of