Patient Service Representative - Pepperell Family Medicine - Full Time - First Shift - Foundation Medical Partners

15 Foundation Medical Partners Inc; Pepperell (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

401(k) / Retirement Plan

Tuition reimbursement

Job summary

SolutionHealth is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors in a fast-paced healthcare setting. You will handle registration, scheduling, referrals, and documentation with a focus on exceptional customer service.

Responsibilities include greeting patients, checking in/out, collecting demographics and insurance details, handling copayments, and coordinating interpreters as needed.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and clinical workflows.

Responsibilities

• Greet and register patients, direct and check in/out in a professional manner.
• Answer calls, provide information, and schedule appointments.
• Enter and manage referrals, including authorizations.
• Collect and verify patient demographics and insurance info.

Skills

Customer service

Reception

Microsoft Office

Medical terminology

Communication

Teamwork

Independent work

Education

High School Diploma or equivalent

Job description

Come work at the best place to give and receive care! Job Description:

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III Trauma Center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans more than 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

The Patient Service Representative serves as the first point of contact for patients and visitors, providing clerical and administrative support for front desk operations. This role is responsible for patient registration, appointment scheduling, referral management, phone support, documentation processing, and delivering exceptional customer service in a fast-paced healthcare environment.

What You’ll Do

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Who You Are / Requirements

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression & more!

Targeted Pay Range: $18.79 to $26.31. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by several factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammates pay regularly to ensure competitive and equitable pay.

Work Shift: first

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.