Patient Service Representative - Pepperell Family Medicine - Full Time - First Shift - Foundation Medical Partners

Southern New Hampshire Health; Pepperell (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Retirement plan (403b)

Paid training

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will provide clerical and administrative support for front desk operations, including registration, scheduling, referrals, and patient communications in a fast-paced healthcare setting.

You will handle demographics, insurance information, co-pays, and documentation while maintaining HIPAA standards and ensuring excellent customer service.

Qualifications

• Customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet, direct, register, check in/out patients professionally.
• Answer calls, provide information, schedule appointments.
• Enter and manage referrals and authorizations.
• Verify demographics and insurance information.
• Process forms and medical records accurately.
• Collect copays and balance daily.
• Scan and index patient documents.
• Coordinate interpreter services when needed.
• Maintain HIPAA compliance and confidentiality.
• Support other staff and participate in training.

Skills

Customer service

Communication skills

Microsoft Office

Healthcare terminology

Education

High School Diploma or equivalent

Tools

EPIC system

Job description

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III Trauma Center, Level II Special Care Nursery, and Magnet designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans more than 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative serves as the first point of contact for patients and visitors, providing clerical and administrative support for front desk operations. This role is responsible for patient registration, appointment scheduling, referral management, phone support, documentation processing, and delivering exceptional customer service in a fast-paced healthcare environment.

What You’ll Do:

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Who You Are / Requirements:

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Why You’ll Love Us:

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression
• & more!

Targeted Pay Range: $18.79 to $26.31. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by several factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammates pay regularly to ensure competitive and equitable pay.