Patient Service Representative - Specialty Practice Float Team - 32 Hrs - Foundation Medical Partners

Snhhs; Milford (NH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Tuition Reimbursement

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to join our front desk team. You will register and check in/out patients, schedule appointments, and process referrals with attention to accuracy and privacy.

responsibilities include collecting insurance information, handling copays, and supporting documentation workflows in a fast-paced setting while delivering exceptional customer service.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions and administrative workflows.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong verbal and written communication skills.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including authorizations.
• Collect and verify patient demographic and insurance information.
• Process registration forms and medical records accurately.
• Collect and reconcile patient copayments and maintain daily balancing records.
• Scan, index, and maintain patient documentation.
• Coordinate interpreter services when needed.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Reception functions

Communication skills

Organizational skills

Time management

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III Trauma Center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans more than 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative serves as the first point of contact for patients and visitors, providing clerical and administrative support for front desk operations. This role is responsible for patient registration, appointment scheduling, referral management, phone support, documentation processing, and delivering exceptional customer service in a fast-paced healthcare environment.

What You’ll Do:

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Who You Are / Requirements:

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Why You’ll Love Us:

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & Paid training courses for continued career progression

more!