Patient Service Representative - Patient Registration

Providence Swedish; Seattle (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Providence Swedish is hiring a registration specialist to support patient flow in the Seattle area. You will greet patients, collect demographics and financial data, and guide them through registration and billing questions at the point of service.

In this role you coordinate with physicians’ offices and the POS team, assist with financial aid processes, and help determine coverage options for hospital stays. A compassionate, patient-focused approach is essential.

Qualifications

• Associate's Degree required.
• 2 years' experience in a medical setting, inpatient or outpatient admitting.
• Experience in patient registration or financial counseling or insurance terminology.

Responsibilities

• Coordinate information and support for patient flow in the hospital and ED environment.
• Provide front line customer service including reception and Registration.
• Interview patients and families to obtain demographics and financial data; obtain consents.
• Assist with questions on billing, insurance or collections; direct to appropriate staff.
• Facilitate financial assistance processes and alternate coverage options for hospital stays.
• Serve as POS team expert to support registration activities during hospitalization.
• Coordinate coverage issues with Physician Offices and POS team; ensure timely/accurate patient information.
• Participate in quality improvement activities and special project assignments.
• Be flexible for unscheduled shifts or coverage needs.

Skills

Patient registration

Financial counseling

Insurance terminology

Medical terminology

Education

Associate's Degree

Job description

Description

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree.
• 2 years' experience in a medical setting with inpatient or outpatient admitting.
• Patient Registration or financial counseling or insurance and medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not