Patient Service Representative (Part Time 25 hours)

Root Center for Advanced Recovery (a trade name of the Hartford Dispensary); New London (CT); Vor Ort; USD 28.000 - 37.000; Teilzeit

Benefits dieser Stelle

Four weeks of PTO

Birthday holiday

Retirement plan with employer contrib.

NHSC loan repayment eligibility

Zusammenfassung

Root Center for Advanced Recovery in New London, CT is seeking a Part-Time Patient Service Representative to provide exceptional patient service and support administrative tasks. The role greets patients, checks them in, and directs them to staff while maintaining a courteous environment.

Familiarity with EMR and MS Office is preferred. The position offers a 35-hour work week, competitive compensation, and benefits including health coverage, retirement plan with employer contribution, and PTO.

Qualifikationen

• High school diploma or GED required or equivalent.
• Two-year business degree with one-year secretarial experience acceptable.

Aufgaben

• Answering telephone politely and transferring calls to the appropriate staff.
• Check-in desk duties: verify patient information and direct to staff; manage lab slips and U/A procedures.
• Billing duties: collect fees, process payments, assist with insurance authorizations and records.
• Prepare daily, weekly, and monthly client fee and status reports as requested by supervisor.
• Maintain inventory of supplies and organize the lobby area for a welcoming patient experience.

Kenntnisse

Effective communication

Customer service

Team player

Microsoft Office

EMR knowledge

Ausbildung

High school diploma or GED

Two-year business degree

Tools

Microsoft Office

Electronic Medical Records (EMR)

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New London Clinic Part Time Clerical New London, New London, CT, US

3 days ago Requisition ID: 2024

At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Compensation and Benefits:

Hourly Rate Range: $20.00 to $27.00

We offer a competitive compensation package designed to support your personal and professional well-being, including comprehensive medical, dental, and vision coverage, employer-paid life insurance and short-term disability, a generous retirement plan with up to a 10% employer contribution, four weeks of PTO, paid holidays (including your birthday), professional development funding and training days, annual bonus eligibility, excellent work-life balance with a 35-hour work week and no current on-call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Position Summary

The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations.

Schedule

5:30am through 10:30am

Minimum Qualification Requirements

A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail.

Position Responsibilities and Expectations

• Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff
• Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC’s, obtaining patients signature on lab slips; label specimens as required ; instruct patient to provide U/A (and supervise when required); reading temperature of U/A’s, accepting U/A’s, placing patients in medicating queue (pressing F12),preparing U/A’s for transport to Lab; processing instant U/A’s and entering results in patients’ medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly
• Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed.
• Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor.
• Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room

EEO Statement

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.