Patient Service Representative - Part Time

Invision Sally Jobe / Radiology Imaging Associates; Lone Tree (CO); On-site; USD 26,000 - 31,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance & EAP

Long Term Disability

Paid Time Off

Paid Holidays

Voluntary protections

401(k) Matching

Tuition Reimbursement

Job summary

Invision Sally Jobe in Lone Tree, CO is seeking a Part Time Patient Service Representative to support patient access and registration. Responsibilities include verifying insurance, collecting signatures, guiding patients through questionnaires, answering phones, and entering accurate demographic and insurance data to support revenue cycle processes.

Qualifications include multitasking in a high-volume environment, strong communication, knowledge of medical terminology and CPT/ICD-10 coding, and

Qualifications

• Ability to work in a production driven environment.
• Must be able to multitask in a high-volume environment.
• Strong written and verbal communication skills.
• Knowledge of medical terminology, CPT and ICD-10 coding.
• Must be able to read, write, and speak English.
• CPR/BLS certification preferred.

Responsibilities

• Performs full registration and ensures insurance is verified and patient information is correct.
• Obtains signatures for release of information, consent forms, and financial responsibility paperwork.
• Instructs patients to complete required questionnaires.
• Answers telephone calls and transfers as needed.
• Maintains accurate demographic and insurance data to support revenue cycle.
• Explains insurance benefits and patient liability clearly.
• Builds patient relationships and delivers customer service.
• Greets patients with a welcoming demeanor and professionalism.
• Other duties as assigned.

Skills

Multitasking in high-volume env

Verbal & written communication

Confidentiality

Customer service

English proficient

Knowledge of medical terminology

CPT/ICD-10 coding knowledge

Microsoft Office (Excel/Word/Outlook)

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Patient Service Representative | Lone Tree, CO

Reporting to Manager, Patient Access

Employment Type: Part Time (20 hours per week)

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by providing them with the highest quality imaging and associated medical care.

Job Responsibilities

• Performs full registration and ensures that insurance is verified, and all patient’s information is correct
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
• Instructs patient to complete any questionnaires that might be required by the clinic
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate
• Adheres to policies and procedures and safeguards assets
• Obtains copies of insurance cards, drivers license and any other applicable information as necessary
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
• Communicates clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for individual performance
• Makes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationships
• Greets each patient with a smile, eye contact, proper tone, and welcoming body language
• Other Duties as assigned

Experience / Skill Requirements

• Ability to work in a production driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high-volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, and CPT, ICD-10 coding
• Ability to maintain positive customer service
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship building and diplomacy skills
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
• Must be able to read, write, and speak in English

Education Requirements

• High School Diploma or GED required

Compensation is between $19.00 and $22.70/hr. In accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our Benefits Include

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing 401(k) retirement plan
• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.