Patient Service Representative - Outpatient Rehab (Per Diem)

Hartford HealthCare Medical Group; Westport (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading healthcare network as a Patient Service Representative in Westport, CT, where every moment matters. This role is vital in ensuring operational efficiency and delivering exceptional customer service. You will engage with patients, manage scheduling, and handle insurance verification while being part of a dynamic multidisciplinary team. This position offers a unique opportunity to contribute to the well-being of patients and enhance their experience in a supportive environment. If you are passionate about healthcare and customer service, this is your moment to shine in a fulfilling role that promotes growth and career development.

Benefits

Competitive benefits program

Career development opportunities

Work/life balance initiatives

Qualifications

• 1-2 years in a medical or healthcare office required.
• Knowledge of healthcare terminology and billing practices.

Responsibilities

• Greets and registers patients, verifies insurance.
• Schedules appointments and collects co-payments.
• Collaborates with colleagues to improve patient experience.

Skills

Customer Service

Insurance Verification

Patient Scheduling

Bilingual

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Electronic Medical Record (EMR)

Job description

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Who We Are

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Description

We are seeking a Patient Service Representative for our Outpatient Rehab Clinic in Westport, CT. Our Outpatient Rehab Clinic in Westport, CT is our flagship location within Fairfield County. It is connected to the Ayer Neuroscience Spine Wellness center and is part of a multidisciplinary team of medical, rehabilitation, and wellness professionals dedicated to improving the health of all patients.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensuring patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, and performing other related duties as assigned. This role requires an understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
• Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams.
• Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary.
• Reconciles billing and co-pays; refers payment and insurance problems to Billing Department.
• Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception.
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site.
• Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience.

Qualifications

• High school diploma or equivalent required; Associates' or Bachelor’s degree in a clinical or business field preferred.
• 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.