Patient Service Representative - OBGYN

Summit Health Management; Newington (CT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

401k

FSA coverages

Job summary

Summit Health Management is seeking a patient access representative to greet visitors and manage the registration process with a focus on excellent customer service. The role involves handling payments, scheduling, and coordinating with clinical staff to ensure smooth patient flow.

You will work at the front desk across multiple offices, supporting patient intake and administrative tasks while maintaining accurate records and HIPAA compliance.

Qualifications

• High School Graduate or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must be able to multitask and organize.
• Knowledge of medical office terminology is preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and delivers excellent customer service.
• Answers the telephone promptly and directs calls to the appropriate person.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts.
• Accurately reconciles daily payments and deposits.
• Reconciles billing slips to daily schedule.
• Opens and closes batches, reconciles collections and documents corrections.
• Scans insurance cards, processes verifications, and updates patient accounts.
• Schedules appointments accurately and confirms future appointments as needed.
• Pre-authorizations and referrals per departmental guidelines.
• Communicates issues to Office Supervisor/Manager promptly.
• Performs clerical duties such as faxing, photocopying, scanning, filing, and mailings.
• Flexibility with schedules and coverage for other staff or locations.
• Follows downtime procedures and other duties as required.

Skills

Customer service

English communication

Organization

multitasking

Education

High School Diploma or GED

Associate Degree preferred

Heartsaver within 30 days

PSR experience preferred

Tools

EHR system

Practice Management System

Windows-based computer use

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job functions:

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Travel: Ability to commute to satellite offices as needed.

About Our Commitment

Total Rewards at VillageMD

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• a 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.