Patient Service Representative OBGYN

Madison Medical Affiliates; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking medical practice as a Patient Service Representative, where you will be the vital first point of contact for patients. In this full-time role, you will be responsible for greeting patients, managing appointments, and ensuring a smooth check-in and check-out process. Your strong communication skills and attention to detail will shine as you assist patients and collaborate with healthcare professionals in a supportive environment. This position offers a unique opportunity to contribute to Milwaukee's premier medical practice while enjoying a competitive benefits package, including health insurance and a generous PTO plan. If you are organized, detail-oriented, and passionate about patient care, this role is perfect for you.

Benefits

Competitive PTO plan

Health insurance

Vision insurance

Dental insurance

401K employer contribution

Life Insurance

Voluntary disability insurance

No weekends

No holidays

Qualifications

• High School Diploma or GED required with strong data entry skills.
• Excellent communication and organizational skills needed.

Responsibilities

• Greet patients, perform check-in/check-out, and schedule appointments.
• Maintain patient records, check insurance eligibility, and collect payments.

Skills

Data Entry Skills

Communication Skills

Attention to Detail

Organizational Skills

Education

High School Diploma or GED

Tools

Computer Applications

Job description

Patient Service Representative

Job Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor/Assistant Director of Clinic Operations, is within OBGYN, and is located in Milwaukee, WI.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes.
• Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call. Performs reminder calls prior to appointments.
• Schedules patients according to provider protocol.
• Completes patient registration and checks insurance eligibility for every patient to ensure payer information is correct and current.
• Collects co-pays and prior balances from patients at the time of their visit.
• Prepares charts for patient visits.
• Process insurance (wrong insurance, no insurance) reports monthly.
• Maintains work area and lobby in a neat and orderly manner.
• Works with physicians and other staff to acquire additional information to achieve document completeness.
• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Performs other duties as assigned.

Key Qualifications & Characteristics

• High School Diploma or GED

• Strong data entry skills and ability to work with computer applications

• Organized with a strong attention to detail in a fast paced environment

• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team

• Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice