Patient Service Representative - Nixa Primary Care (Full Time)

MHM Support Services; Nixa (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience. You will manage front desk operations and patient workflows to keep the reception area organized and welcoming.

The role requires a high school diploma and strong communication, basic computer skills, and a commitment to confidentiality, teamwork, and high quality service in a fast-paced healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication and confidentiality important.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and patient workflows to ensure a positive experience.

Skills

Verbal and written communication

Computer literacy

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front desk training post-hire

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.