Patient Service Representative

La Clinica Del Valle; Medford (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan with company-m

Life insurance

FSA/HSAs

Wellness programs

Professional development workshops

Job summary

La Clinica Del Valle in Medford, OR is seeking a patient service representative to welcome patients, collect information, and connect them with providers and staff. The role requires strong communication, bilingual English/Spanish skills, and a professional, friendly demeanor to support compassionate care.

This full-time, hourly position offers a path to growth within a patient-centered clinic that values teamwork, ethics, and community health, with opportunities for training and advancement.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED required.
• BLS healthcare provider certification offered on start.
• Excellent interpersonal communication and problem-solving skills.
• Ability to engage and resolve challenging interactions.

Responsibilities

• Greet and assist patients, collect information for records.
• Check-in patients for appointments and verify eligibility.
• Enter data accurately into patient database and ensure accuracy.
• Coordinate with clinic staff to schedule care in a timely manner.
• Assist with billing, insurance verification, and forms as needed.
• Maintain front desk operations and office supplies.

Skills

Bilingual English/Spanish

Interpersonal communication

Problem-solving

Customer service

Education

High school diploma or GED

BLS healthcare provider

Tools

EPIC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medford, OR, US

7 days ago Requisition ID: 2090

Full Time | Hourly

Build your career at La Clinica, where our inclusive culture and encouraging teams support you to be your best.

Patient service representativesare champions for our patients.Theywelcome patients asguests to our office.They alsocollect information to guide their compassionate care experience. These employeesconnectthe patienttoour providers,medical assistants, and other team members. Theidealcandidate loves interacting with patients and co-workers. Theyareorganizedand energetic. Theyhaveexcellent communication skills andareexcitedabout serving their community. If this is you, join us in delivering La Clinica’s mission. Weserve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives.

ManyLa Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. Theysupporthealthy working relationships. Leaders deal withproblemsin apositiveand honest way.To encourage yourgrowth,we offera medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-lifebalance.

This schedule will be 4 10s, within the clinic hours of Monday-Friday, 7AM-6:30PM.

Accountabilities Include :

• Provide paperwork and information, including verbal instructions on how to complete forms, to patients
• Accurately collect confidential, sensitive patient information used for federal grant reporting
• Enter data from completed paperwork into a computer database for charting and reporting
• Accurately assign payor source to each qualifying patient visit
• Assess all incoming patients toward determining eligibility for healthcare grants and services
• Check-in patients for scheduled appointments
• Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
• Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposit
• Order and maintain inventory of forms and supplies
• Create and update forms, type and prepare correspondence, and maintain front office desk manual
• Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
• Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
• Other duties as assigned

Education and/or experience:

Required

• Bilingual/bi-literate skills in English and Spanish required
• Minimum: High school diploma or GED
• BLS healthcare provider (basic life support certification)– we offer this training once you start with us
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions

Preferred:

• 1 year experience in dental office, particularly billing and collections
• Knowledge of dental terminology, coding, insurance plans
• Skilled at using electronic health records as applicable to area of work (EPIC)
• Basic knowledge of adult learning models

Benefits Include the potential for the following:

• Medical, dental, and vision insurance
• Voluntary accident, short term disability, and critical illness insurance
• 403(b) retirement savings plan with available company match
• Organization-paid standard life insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Wellness programs such as cooking, Zumba, yoga, and gardening
• Personal and professional development workshops

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment and Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.