Patient Service Representative - MH Primary Care Portland

MaineHealth; Portland (ME); On-site; USD 60,000 - 80,000; Part time

Job summary

MaineHealth seeks a Patient Service Representative in Portland to handle patient interactions, appointments, and general office duties. This part-time position offers a $3,000 sign-on bonus and includes benefits like flexible work policies and paid parental leave, ensuring a supportive workplace for career development.

Benefits

Paid parental leave

Flexible work policies

Student loan assistance

Wellness resources

Qualifications

• Experience in a medical office preferred.
• Effective cash collection skills required.
• Driver’s license may be required.

Responsibilities

• Greet patients politely and promptly.
• Schedule, reschedule, confirm, and cancel appointments.
• Assist patients activating and navigating the patient portal.

Skills

Customer service

Computer skills

Cash collection

Education

High School diploma or GED

Job description

Patient Service Representative - MH Primary Care Portland

Join MaineHealth as a Patient Service Representative - MH Primary Care Portland.

Current Offer: For a limited time, MaineHealth is offering a $3,000 sign-on bonus for eligible candidates. This bonus is available to those hired into full or part-time Patient Service Representative positions, with prorated amounts for part-time hires. Per diem hires are ineligible. Current MaineHealth employees are not eligible, and former employees must have been separated for more than 6 months.

Position Overview

The PSR will greet patients, answer phones, schedule appointments, and perform general office duties. This is a part-time role, 24 hours/week.

Responsibilities

• Greet patients politely and promptly.
• Schedule, reschedule, confirm, and cancel appointments.
• Update patient demographic and insurance info during check-in and provide necessary forms.
• Answer phones courteously and assist callers when possible.
• Screen calls, document messages, and escalate as needed.
• Collect co-pays and balances, review encounter forms, obtain signatures, and schedule follow-ups.
• Assist patients with activating and navigating the patient portal.

Minimum Qualifications

• High School diploma or GED preferred.
• Driver’s license may be required.
• Experience in a medical office and customer service preferred.
• Computer skills and effective cash collection skills are preferred.

Additional Information

Working with MaineHealth offers benefits supporting your needs and flexibility, including paid parental leave, flexible work policies, student loan assistance, and wellness resources. MaineHealth values an inclusive environment where you can thrive and develop your career in healthcare.

For questions, contact Zachary T. Avelino at [e-mail].