Patient Service Representative Lake Hazel Urgent Care

Trinity Health; Boise (ID); On-site; USD 21,000 - 26,000; Full time

Job summary

Saint Alphonsus Health System in Boise, ID is seeking a Patient Service Representative to join our Lake Hazel Urgent Care team. You will greet patients, collect co-pays, answer calls, schedule appointments, and verify insurance while delivering compassionate, accurate service.

Proficiency with EPIC and a patient-first mindset are valued, along with attention to detail and the ability to work collaboratively with physicians and staff in a fast-paced environment. This is a full-time day-shift role.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Check in patients for appointments and complete paperwork.
• Collect and record patient co-pays and communicate balances.
• Answer telephones and take accurate messages; schedule appointments.
• Verify and update patient and insurance information; check insurance eligibility.
• Use EPIC to update required information and maintain accurate records.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School diploma or equivalent

Tools

EPIC EHR

Job description

Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Lake Hazel Urgent Care! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

POSITION DETAILS

This Full-Time position will have a schedule of Friday/Saturday/Sunday from 7:45AM - 8:15PM. This position will support our Urgent Care providers (1-3) and will assist with Family Medicine check-in on Friday. This clinic is located at 10583 W Lake Hazel Rd, Boise, ID 83709.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

ADDITIONAL DUTIES

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities.
• Ensure collection of payments at time of service

ABOUT SANTA ALPHONSUS

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect.

We are committed to recruit and retain a diverse staff reflective of the communities we serve.

Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states.

Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.