Patient Service Representative - Lab

Summit Health Management; New Britain (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Health Management is seeking a Patient Service Representative to be the first point of contact for patients, handling check-in/check-out, registrations, and information gathering. The role supports our physicians and care teams in a fast-paced setting, ensuring smooth patient flow and accurate data entry.

The successful candidate will have strong computer and math skills, healthcare or office experience, and excellent interpersonal abilities.

Qualifications

• High School diploma required or equivalent.
• Good computer and math skills.
• Minimum six months healthcare or related office experience preferred.
• Knowledge of medical terminology a plus and familiarity with third-party billing is advantageous.
• Must be detail oriented with strong interpersonal and customer service skills.
• Ability to work well under pressure, in a team, and to prioritize tasks.

Responsibilities

• Greet patients and manage check-in and check-out processes.
• Register patients and collect demographic and insurance information into the EHR.
• Pull orders from the EHR or LIS and ensure accuracy of data.
• Explain and collect lab orders and coordinate with providers as needed.
• Answer and triage incoming calls, respond to patient questions, and maintain confidentiality.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Education

High School Diploma

Tools

EHR systems

Billing software

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Job Description

Position Summary

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, check-in and out, gathering information, registering, pulling all orders from the EHR or LIS. This position is critical to Starling Physicians: by providing outstanding patient care and maintaining the flow, the Patient Service Representative contributes to meeting the health care, safety and comfort needs of patients. These functions are performed in accordance with all existing regulatory, state and company standards, policies and procedures.

Key Accountabilities

• Completely and accurately registers new and established patients including demographic input and insurance information into the EHR.
• Determines if visit is for an accident or injury, or other type of billable service to collect Workers Comp/Auto insurance information.
• Reviews required fields in the EHR to assure that minimum data set information is current and up to date at each patient visit.
• Confirms with patient all current Lab orders in the EHR and which they are there to have drawn for their visit.
• Maintains requisition order to allow accurate and timely patient processing.
• Call MD office if there are no current orders for a patient.
• May be required to check out patients after their visit in the EHR system.
• Processes necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality.
• Scans and updates insurance cards.
• Responds to patients' questions and investigates and communicates answers as appropriate.
• Receives and distributes mail (if applicable).
• Answers incoming calls and triages calls.
• Follows policies and procedures to ensure patient care needs are met through all telephone and in person interactions.
• Attend monthly staff meetings required.
• Participates in front office training to stay abreast of front office policies and procedures.
• Coordinates communication and information with other departments as necessary.
• Maintains strict patient confidentiality in accordance with HIPAA, Starling Physician's Compliance and Privacy manuals.
• Adheres to OSHA regulations.
• Performs other clinical and administrative duties.
• Performs other duties as requested.

Relationships (Reports to, Leads, Supervisor or Lab Manager/Director)

Reports to the Team Leader, Clinical Supervisor, or Practice Manager/Director

Establishes and maintains effective working relationships with patients, co-workers, physicians, and the public.

Qualifications (Education, Experience, Additional Skills & Requirements):

• High School graduate or equivalent.
• Good computer and math skills.
• Minimum six months' healthcare experience or other relevant office experience preferred.
• Knowledge of medical/Laboratory terminology a plus.
• Knowledge of third-party billing a plus.
• Must be detail oriented with good interpersonal and customer service skills.
• Ability to work effectively and professionally under pressure.
• Ability to work in a team and to share responsibilities and duties.
• Ability to resolve interpersonal conflicts in a straightforward and timely manner.
• Ability to set priorities, be organized and be a self-starter.
• Ability to be friendly, empathic and an adept communicator.
• Ability to treat both staff and patients with respect.

Working Conditions, Physical Requirements:

May be required to work at any facility based on operational need, and schedule may vary.

Traveling to various practice locations will require ability to drive, a valid driver's license and use of own reliable transportation.

Physical activity will include walking, standing, and sitting.

Physical demands may also include lifting and carrying equipment up to 30 lbs. or providing physical assistance to patients .

Other physical requirements include speaking and hearing ability sufficient to communicate effectively by phone or in person at normal v