Patient Service Representative - Internal Medicine

Summit Health Management; Newington (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Health Management is seeking a Patient Service Representative for its Internal Medicine department in Newington, CT. The role focuses on welcoming patients, handling registrations, and ensuring a smooth front desk flow in a busy clinical setting.

The ideal candidate will have High School level education (Associate degree preferred), strong English communication, and prior PSR experience. Heartsaver within 30 days of hire is required, with familiarity in EHR and practice management systems.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Heartsaver certification within 30 days of hire.
• Prior PSR experience preferred.
• Strong customer service and English communication skills.
• Knowledge of medical office terminology and front desk procedures.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through the registration process and provides excellent service.
• Answers phones promptly, routes calls, takes accurate messages and demonstrates proper etiquette.
• Posts self-pay charges, collects payments and provides receipts; reconciles daily payments.
• Schedules appointments and enters orders for diagnostic tests according to department guidelines.

Skills

Customer service

Multitasking

Communication skills

Medical terminology

Education

High School diploma

Associate degree preferred

Tools

EHR systems

Practice management software

Job description

## Patient Service Representative - Internal MedicineApplylocations: Newington, CTtime type: Full timeposted on: Posted Todayjob requisition id: R52069# **About Our Company**We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.**Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.# **Job Description**We are hiring at Starling Physicians, a VillageMD company!**Essential Job functions:*** Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.* Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.* Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.* Informs patients of delay in physician schedules, assists with patient comfort while delayed.* Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.* Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.* Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.* Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.* Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.* Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.* Completes referrals according to departmental guidelines and properly enters into the appropriate system.* Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.**General Job functions:*** Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.* Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.* Demonstrates the ability to adequately follow downtime procedures.* Other job duties as required.**Education, Certification, Computer and Training Requirements:*** High School Graduate or GED required. Associate Degree preferred.* Heartsaver within 30 days of hire.* Previous PSR experience preferred.* Ability to communicate in English, both orally and in writing.* Must have excellent customer service skills.* Must have the ability to organize and perform multiple tasks in a timely manner.* Knowledge of medical office and terminology preferred.* Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.* Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.**Travel**:* Ability to commute to satellite offices as needed.