Patient Service Representative - Float team, Per Diem

Summit Health Management; Bend (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments, and manage day-to-day front-office tasks in a fast-paced clinic environment.

The role emphasizes accurate insurance verification, payment processing, and adherence to HIPAA and privacy guidelines while providing excellent customer service to patients and families.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 0–1 years experience required; 2–4 years preferred in medical front office.
• Strong English communication skills, both written and spoken.
• Basic computer proficiency and knowledge of medical terminology.

Responsibilities

• Greets patients and families, schedules appointments and tests efficiently.
• Answers phones promptly and directs calls to appropriate staff.
• Collects cash payments, issues receipts, and posts payments.
• Verifies insurance information and updates patient accounts.
• Explains forms, obtains signatures and manages patient paperwork.
• Operates billing and scheduling workflows using the EHR and PM systems.

Skills

Customer service

Scheduling

Cash handling

Insurance verification

HIPAA knowledge

Multitasking

Communication

Education

High School Diploma

Associate’s Degree

Tools

EHR system

Practice management software

MS Office

Job description

About Our CompanyWe’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.Job DescriptionPosition Summary:The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.Essential Functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.Communicates proactively with co-workers, physicians and patients regarding registration related information.Informs patients of delay in physician schedulesPosts all self-pay charges, collects payments, and provides patient with receiptAccurately reconciles daily paymentsOpens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waiversAccurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signaturesDemonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.Appropriately refers applicable patients to financial counselorsSchedules appointments accurately according to department guidelines; using waitlist when applicable.Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflowsReconciles billing slips to daily schedule.Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.Confirms future appointments as needed. Review Eligibility and Phone reportDemonstrates flexibility with various work schedules, covers for other staff when asked including other office locationsWorking knowledge of management of workflow dashboardDemonstrates the ability to adequately follow downtime proceduresRecognizes and performs duties which need to be performed although not directly assignedGeneral Job Functions:Other duties as assignedEducation and/or Experience:High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferredAssociate’s Degree, preferred0 - 1 years’ experience. 2-4 years’ experience preferredAbility to communicate in English, both orally and in writing, requiredAbility to organize and perform multiple tasks in a timely manner, requiredBasic proficiency in computer use, requiredKnowledge of medical office and terminology, preferredAbility to commute to satellite offices as needed, requiredStandard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)Standard Office Technology in a Window based environmentEHR, Practice Management System and Departmental/Ancillary SystemsTravel:Ability to commute to satellite offices as needed, requiredAbout Our CommitmentTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.