Patient Service Representative - Internal Medicine

Summit Health Management; Avon (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Starling Physicians is seeking a friendly, detail‑oriented front desk associate to manage patient check‑in/out, scheduling, and basic insurance verification in a busy clinic setting. You will handle calls, process payments, and maintain accurate patient records with a focus on superior customer service.

Candidates should have strong English communication, multitasking ability, and familiarity with medical terminology. On‑site work across multiple Starling locations may be required.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Heartsaver certification within 30 days of hire; familiarity with medical office terminology.
• Experience with EHR and practice management systems is preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly manner and directs them appropriately.
• Maintains patient flow through registration and provides excellent customer service.
• Answers phones promptly, takes messages, and routes calls correctly.
• Verifies and collects self-pay charges, reconciles daily payments, and posts payments.
• Scans insurance cards, performs insurance verifications, and updates demographics.
• Schedules appointments and pre-authorizations; ensures accurate records in the system.
• Communicates issues to the Office Supervisor promptly.
• Performs general clerical duties and supports multiple office locations as needed.

Skills

Customer service

English communication

Multitasking

Medical terminology

Computer skills

EHR experience

Education

High School Diploma or GED

Heartsaver certification

Tools

EHR system

Practice Management System

Job description

About Our CompanyWe’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.Job DescriptionWe are hiring at Starling Physicians!Essential Job functions:Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.Informs patients of delay in physician schedules, assists with patient comfort while delayed.Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.Completes referrals according to departmental guidelines and properly enters into the appropriate system.Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.General Job functions:Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.Demonstrates the ability to adequately follow downtime procedures.Other job duties as required.Education, Certification, Computer and Training Requirements:High School Graduate or GED required. Associate Degree preferred.Heartsaver within 30 days of hire.Previous PSR experience preferred.Ability to communicate in English, both orally and in writing.Must have excellent customer service skills.Must have the ability to organize and perform multiple tasks in a timely manner.Knowledge of medical office and terminology preferred.Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.Travel:Ability to commute to satellite offices as needed.About Our CommitmentTotal Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.