Patient Service Representative-Immediate Care Center Huntley Full Time Days

Northwestern Memorial Healthcare; Huntley (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine’s Huntley clinic is seeking a Patient Service Representative to welcome patients and guests, verify identities, and guide them through visit procedures. This full-time role supports check-in/out, registration, and payment processing in a busy care setting.

You will collect co-pays, post payments, and ensure accurate demographic/insurance data while maintaining a clean, welcoming reception area and high-quality customer service for every patient.

Qualifications

• High school diploma or GED equivalent.
• 0-2 years experience in a customer service position.

Responsibilities

• Greets patients and guests, verifies identity, and provides visit-related information.
• Handles check-in/check-out procedures as directed.
• Updates patient demographics and insurance information.
• Performs patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-pays and past due balances; posts payments and closes the cash drawer at end of day.
• Keeps waiting areas clean and comfortable.
• Notifies patients of delays or changes in appointment status.
• Schedules appointments and coordinates with other clinics as needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This is a Full Time position at 36 hours per week for the Immediate Care Center located at the Huntley clinic. This would be 3, 12hr shifts from 7:45am-8:15pm with weekend and holiday coverage requirement. Floating to other clinics may be required.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform "end of day" cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years' experience in a customer service position.

Preferred

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.