Patient Service Representative Il

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off

Retirement benefits

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago seeks a Patient Service Representative I to handle pre-registration and registration tasks in a fast-paced pediatric clinic. You will be a resource for staff, manage escalated issues, and support billing workflows within the Epic system.

Required is a high school diploma, with two years of clinic experience, and strong communication skills. You’ll work in a collaborative environment with families, physicians, and care teams, delivering

Qualifications

• High school graduate; some college preferred.
• Minimum two years’ experience in clinics or physician office environment.
• Knowledge of insurance coverages and managed care requirements.
• Excellent communication/listening skills; able to make quick decisions.
• Ability to handle stressful situations.
• Computer skills with Microsoft applications, including Outlook.
• Strong interpersonal skills with pediatric patients, families and staff.
• Ability to multitask and manage multiple decisions.

Responsibilities

• Performs pre-registration and full registration tasks.
• Serves as a resource and role model for staff during clinic hours.
• Handles escalated or complicated workflow issues.
• Mentors staff to assure department operation consistency.
• Epic Super User and Epic tester roles.
• Develops Standard Operating Procedures.
• Cross trained in all operational functions.
• Participates in quality improvement activities.
• Reconciles Epic cash drawer and deposits for collections.
• Orders supplies and maintains billing logs.
• Monitors sessions and time records for accuracy.
• Monitors front-end collections and staffing variances.
• Collaborates with management to ensure smooth clinic operations.

Skills

Communication

Customer service

Listening

Decision making

multitasking

Education

High School Diploma/GED

Some college

Tools

Microsoft Outlook

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

• High school graduate; some college preferred.
• Minimum two years’ experience in clinics or physician office environment.
• Knowledge of insurance coverages as well as managed care requirements.
• Excellent communication/listening skills. Ability to make quick, accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Computer skills with experience utilizing Microsoft applications i.e. Outlook.
• Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.
• Skillset that exhibits the ability to handle multiple decisions making.

Job Duties

• Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration.
• Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
• Handles escalated or complicated issues with workflows.
• Mentors staff to assure consistency of department operations.
• Epic Super User
• Epic tester
• Develops Standard Operating Procedures.
• Cross trained in all aspects of operational functions.
• Participates in quality improvement activities.
• Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
• Order supplies for the areas within their scope.
• Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable.
• Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
• Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate.
• Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances.
• Monitors distribution of information to practice plans and other departments as appropriate.
• Other job functions as assigned.

Education

High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]