Account Service Representative II - Government

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 29,000 - 44,000; Full time

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a qualified billing specialist to support pediatric patient accounts. High school diploma required; physician or hospital billing experience and/or training, BS/BA preferred.

EPIC experience is preferred and knowledge of ICD-10 coding is essential. You will handle third party billing, ensure accurate claims processing, and maintain strong communication with patients and providers.

Qualifications

• High school graduate required; BS/BA preferred.
• Knowledge of ICD-10 coding, medical terminology, third party billing and collections, required.
• EPIC experience preferred.
• Excellent communication and listening skills.
• Problem solving ability and able to handle multiple priorities.
• Knowledge of Windows-based personal computers is required and experience with electronic claims editing software preferred.
• Demonstrates effective utilization of the telephone system to improve productivity and collections.
• Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to respond to inquiries on patient accounts.

Skills

ICD-10 coding

Medical terminology

Third party billing

EPIC experience

Communication

Prioritization

Windows PCs

Telephone systems

Education

High School Diploma/GED

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

• 1. High school graduate required; physician or hospital billing experience and/or training, BS or BA preferred.
• 2. Knowledge of ICD_10 coding, medical terminology, third party billing and collections, required.
• 3. EPIC experience preferred.
• 4. Excellent communication and listening skills.
• 5. Problem solving ability and able to handle multiple priorities.
• 6. Knowledge of windows-based personal computers is required and experience with electronic claims editing software preferred.
• 7. Demonstrates effective utilization of the features of the telephone system in order to achieve greater productivity with appropriate collection practices and techniques.
• 8. Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to be effectively proactive in the billing and collection process, and to respond to inquiries on patient accounts in a customer satisfaction manner.

Education

High School Diploma/GED (Required)

Pay Range

$21.00-$32.55 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Company Culture and Diversity

There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond.

We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.