Patient Service Representative II - Research Institute

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai in Los Angeles is seeking a Patient Service Representative II to provide clerical and scheduling support in our busy clinics. You will triage calls, coordinate appointments, obtain authorizations, and verify insurance while upholding HIPAA standards.

You will process referrals and handle patient information with care, support multiple providers, and contribute to a high standard of patient care in a team-focused setting.

Qualifications

• 2+ years of experience working with insurance companies and obtaining authorizations.
• Proven ability to triage calls and coordinate scheduling in a healthcare setting.
• Experience handling referrals and maintaining HIPAA-compliant patient information.

Responsibilities

• Answer, triage, and direct calls to appropriate departments.
• Schedule and obtain authorizations for appointments, surgeries, and ancillary services.
• Perform insurance verification functions to support patient care.
• Process and track all incoming and outgoing referrals.
• Sort and deposition of mail and patient information while following HIPAA rules.

Skills

Call triage

Scheduling

Insurance verifications

Referral processing

HIPAA compliance

Education

High School Diploma/GED

Job description

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care

we strive for.

What will you be doing in this role?

The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross- trained to cover multiple providers and is a resource.

These responsibilities include:

• Answering and triaging calls- directing to appropriate individuals or departments.
• Scheduling and authorization for appointments, surgeries, and ancillary services.
• Perform insurance verification functions.
• Process and track all incoming and outgoing referrals.
• Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
• Assist in all work assignments.

Qualifications

Required Qualifications:

• High School Diploma/GED.
• 2+ years of experience working with insurance companies and obtaining authorizations.