Patient Service Representative-IHP- 1.0 FTE

Franciscan Alliance, Inc.; Plainfield (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Plainfield Medical Center, part of Franciscan Health, is seeking a Patient Service Representative to greet patients, verify demographics and insurance, and register new patients. The role supports clinic flow with a Monday–Friday schedule from 7:30am to 4:30pm, emphasizing warm customer service and accurate EMR data entry.

Requirements include a High School Diploma or GED; preferred 1 year in Primary Care/Office and 1 year of customer service.

Qualifications

• High school diploma or GED required.
• Preferred 1 year in Primary Care/Office environment.
• Preferred 1 year of customer service experience.

Responsibilities

• Greet and direct patients, family members and visitors.
• Answer incoming calls and respond to inquiries or route to staff.
• Schedule appointments and enter data into scheduling system.
• Register patients and update demographic and insurance information in EMR.
• Communicate with clinical staff to maintain patient flow.
• Collect payments and balance daily encounter forms.

Skills

Empathetic communication

Organizational skills

Adaptability

Education

High school diploma or GED

Tools

EMR system

Job description

Plainfield Medical Center

315 Dan Jones Rd Plainfield, Indiana 46168

When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It’s not the job for everyone – but it might be just the right job for you.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Indiana Heart Physicians (IHP)

has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by bHealthGrades as#1 in Indiana for cardiology (2024–2026) b, named one of bHealthGrades’America’s 100 Best for Cardiac Care (2026) b, and recognized by bCareChex as #1 in the market for cardiac care (2026) b—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.

WHAT YOU CAN EXPECT

• bThis is a busy cardiology practice with a working schedule of Monday-Friday 7:30am to 4:30pm b
• bPart of General Cardiology Services b
• bExcellent opportunity for someone looking for job security, diverse career options, and the chance to make a significant impact on patient lives. b
• bREQUIRES integrity, good attendance and dependability b
• bSoft skills for a Patient Service Representative include empathetic communication, strong organizational skills, and adaptability, which together build a positive patient experience and efficient office flow. b
• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

Qualification

• Required High School Diploma/GED
• Preferred1 year Primary Care/Office
• Preferred1 year customer service

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.