Lead Patient Access Rep, 1.0, Evenings

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Franciscan Health Indianapolis Campus seeks a Lead Patient Access Representative to coordinate patient access with patients, medical staff, and multiple departments, ensuring efficient service delivery. The role supports staffing, scheduling, and work queues to optimize department operations.

The position involves bed planning functions, communication across teams, and assisting patients with cost-share discussions and referrals to financial counselors.

Qualifications

• 1 year Revenue Cycle experience or related area.
• Preferred Associate's Degree; High School Diploma required.

Responsibilities

• Coordinate Patient Access functions with patients, medical staff and departments to ensure smooth service delivery.
• Assist with staffing and scheduling of the department and work queues.
• Monitor coworkers’ performance and provide feedback for coworker evaluations.
• Support bed planning and communication to minimize bed shortages.
• Assist in patient cost share explanations and connect to financial counselors when needed.

Skills

Revenue Cycle

Staff coordination

Interdepartmental communication

Education

Associate's Degree

High School Diploma/GED

Job description

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency.

WHO WE ARE

With 11 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Actas a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes.
• Prepare work schedules and process for departmental operations and personnel, with guidance from their Supervisor.
• Work with appropriate patient work ques and ensures staff are working with them as well.
• Assist in the monitoring of coworkers’ performance and provide feedback to appropriate staff members to contribute to coworker evaluations.
• Execute designated Bed Planning functions and ensures good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate.
• Request Point of Service (POS) collections for Copayment, Prepayment and Outstanding Balances and assist patient in contacting financial counselors and/or Customer Service for further explanation/education on the patient cost share, payment plans, and Charity options.
• Full-time,
• 3 pm - 11:30 pm, On-call every 4th weekend and 2 Holiday’s rotation

QUALIFICATIONS

Preferred Associate’s Degree

• Required High School Diploma/GED
• 1 year Revenue Cycle Required

TRAVEL IS REQUIRED:

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.