Patient Service Representative I Primary Care, Concord

University Hospitals; Concord (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative I for their Primary Care department in Concord. The role involves patient registration, scheduling, and providing excellent customer service. The successful candidate will possess strong communication skills, a high school diploma, and relevant medical customer service experience.

Qualifications

• 1+ years related experience as a Secretary/Receptionist preferred.
• Customer service experience in the medical field required.

Responsibilities

• Perform accurate and efficient patient registration and scheduling.
• Provide quality customer service to meet patient needs.
• Maintain professional interpersonal skills with staff and patients.

Skills

Typing skills

Verbal communication skills

Detail oriented

Basic computer knowledge

Education

High School Equivalent / GED

Job description

Job Description - Patient Service Representative I Primary Care, Concord (250006IM)

Patient Service Representative I Primary Care, Concord - ( 250006IM )

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years related experience as a Secretary/Receptionist (Preferred) and
• Customer service experience preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology. (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%