Patient Service Representative I, Bilingual (65888)

Variety Care; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Service Representative I. This role is integral to ensuring a smooth patient experience, from scheduling appointments to managing patient information. You'll be the first point of contact, embodying qualities of attentiveness, enthusiasm, and patience. The ideal candidate is bilingual, possesses strong communication skills, and thrives in a dynamic environment. This position offers the opportunity to contribute to a patient-centered approach, supporting the mission of providing safe and effective care while enhancing patient experiences. If you're passionate about healthcare and enjoy working with people, this is the perfect opportunity for you.

Qualifications

• High School Diploma or GED required.
• Ability to handle confidential information and work with the public.

Responsibilities

• Answers telephones, schedules appointments, and obtains patient information.
• Updates patient information in electronic medical records.
• Balances daily transactions and assures collections are secured.

Skills

Bilingual (English/Spanish)

Customer Service

Data Entry

Mathematics Skills

Communication Skills

Education

High School Diploma or GED

Tools

Electronic Medical Records

Job description

Job Details

Level: Entry

Job Location: Portland - Oklahoma City, OK

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Health Care

Description

Patient Service Representative I (bilingual required)

Overview
Department:Administration
Position:Patient Service Representative I
Employee Category:Non-Exempt
Reporting Relationship: Practice Administrator


Character Qualities:

Attentiveness-Showing the worth of a person or task by giving my undivided concentration.
Enthusiasm-Expressing my joy in each task as I give it my best effort.
Joyfulness-Maintaining a good attitude, even when faced with unpleasant conditions.
Patience-Accepting a difficult situation without giving a deadline to remove it.
Punctuality-Showing esteem for others by doing the right thing at the right time.

Summary of Duties and Responsibilities:

Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure collections at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).

Responsibilities
Primary Duties and Responsibilities:

1. Receives patients at reception window.
2. Obtains required information/documentation from patient at check in.
3. Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB.
4. Updates information and makes changes as necessary in the electronic medical records.
5. Schedules appointments in electronic medical records.
6. Posts charges and payments at the time of check-out for patient
7. Verifies any late or open balances and reminds patient of the outstanding balance.
8. Calls billing assistance to help patient with balance owed questions.
9. Accepts payments and assures daily collections are secured.
10. Balances daily transactions.
11. Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance.
12. Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
13. Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise.
14. Accepts direction from the Practice Administrator or the Physician on staff.
15. Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
16. Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
17. Performs other duties as assigned.

ADA Requirements:

1. Able to lift a minimum of 25 pounds.
2. Able to sit for long periods of time.

Qualifications

Qualifications
Requirements, Special Skills or Knowledge:

1. High School Diploma or GED.
2. Possesses legible handwriting and basic mathematic skills.
3. Possesses ability to work with the public.
4. Possesses ability to enter simple data entry and has basic keyboarding knowledge.
5. Able to communicate with patients and staff.
6. Trustworthy handling confidential information.
7. Able to work in an active and stressful environment.
8. Able to work with difficult patients from time to time.
9. Bilingual (English/Spanish)

Preferred Requirements, Special Skills or Knowledge:

1. One or more years of clerical experience.
2. One or more years of customer service experience.