Patient Service Representative I

La Familia Health Santa Fe; Santa Fe (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Three weeks annual leave

Two weeks annual sick leave

Paid holidays

Paid personal days

Job summary

La Familia Health Santa Fe is seeking a dedicated Patient Services Representative responsible for greeting patients, collecting information, and scheduling appointments. The ideal candidate should be fluent in English and Spanish, with strong customer service skills and at least one year of experience.

This role involves ensuring accuracy in insurance information, handling payments, and supporting a welcoming environment for patients. Benefits include generous leave, insurance options, and an inclusive work culture.

Qualifications

• Minimum one year experience in customer service.
• CPR Certification is required.
• Basic knowledge of office procedures.
• Ability to multitask under established deadlines.

Responsibilities

• Greet patients and clients at the health center.
• Check patients in for appointments.
• Collect personal, health, and insurance information.
• Schedule appointments with various departments.

Skills

Customer service experience

Fluent in English and Spanish

Computer literacy

Proficiency in office machinery

Education

High School diploma or equivalent

Job description

Position Function Summary

Under the direction of the Front Office Manager, and in cooperation with the Chief Administrative Officer (CAO), the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides clerical services, which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Schedules, reschedules, and cancels appointments and return appointments for patients over the phone, in person per provider scheduling protocol. Perform duties in a manner that is supportive and responsive to patients and visitors.

• Greetings new and returning patients and clients


• Checks patients in for their appointments


• Greets visitors/vendors to the health center and directs them appropriately


• Provides general information to patients concerning the functions of LFMC


• Collects required personal, health and insurance information from all patients


• Determines insurance eligibility using various portals


• Ensures accuracy of insurance and billing information


• Accepts cash, checks, or bank cards for payment of fees or cost of goods/services rendered according to established procedures


• Gives change and issues receipts for funds received


• Balances cash drawer against receipts at the end of the day


• Schedules appointments with Case Workers, Health Ed, GH or other departments within the Clinic.


• Prints appointment card when discharging patient


• Prints schedule for the following day.


• Proficient in use of company telephone system including answering phones, transferring calls, and use of paging system


• Demonstrates computer literacy and is capable of operating all office machinery efficiently and accurately

Education, Experience and Skills

• High School graduate or equivalent required, and a minimum of one year experience in the area of customer service.


• CPR Certification, required.


• Basic Annual Safety, Bloodborne Pathogen, Infectious Control, Hazardous Communication, HIPAA Training.


• Basic knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion and take initiative to resolve patient concerns and problems.


• Ability to read and interpret documents such as medical records, write at a moderate level of competence, and communicate effectively.


• Fluent in both English and Spanish, required.

Leave Benefits

• Three (3) weeks of annual leave.


• Up to two (2) weeks of annual sick leave.


• Eight (8) paid holidays.


• Three (3) paid personal days.

Accruals and holidays are prorated for part-time employees.

Insurance Benefits

• Medical


• Dental


• Vision


• Paid term life insurance


• Paid short term disability


• Optional life


• Critical care


• Medical and dependent care expense accounts


• Health savings account


• Pet health insurance


• ID Theft


• Legal

Bargaining Unit Position

• Union


• Non-Union: X

We are an equal opportunity employer.