Patient Service Representative I

Vaco by Highspring; Rockledge (FL); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

A healthcare staffing company is hiring a Patient Services Representative I in Rockledge, FL. The role involves providing patient support, scheduling appointments, and managing insurance verifications. Ideal candidates will have a high school diploma and a year of customer service experience, preferably in a healthcare setting. This position offers competitive hourly pay and is full-time with a Monday to Friday schedule.

Qualifications

• High School Diploma or equivalent.
• One (1) year of customer service experience.

Responsibilities

• Responds to customer's needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully.
• Facilitates patient appointments and referrals.
• Obtains demographic and insurance information from patients.
• Verifies patient's insurance eligibility.
• Prepares financial estimates for services.
• Collects patient responsibility balances before services.
• Performs daily reconciliation and cash out procedures.
• Prepares next day’s work for scheduled patients.

Job description

Overview

Vaco is hiring! We are seeking a temporary full-time Patient Services Representative I for a partner in Rockledge, FL. The Patient Services Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling, and assistance with a variety of departmental projects and clerical duties.

Weekly Schedule: M-F 8am to 5pm. No weekends or holidays.

Pay Rate: $18.00 - $19.00 per hour

Responsibilities

• Responds to customer's needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directs calls and returns messages to the appropriate party; takes complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distributes patient information and compliance literature.
• Verifies patient\'s insurance eligibility utilizing assigned tools, updates information in the patient\'s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into the practice management system.
• Prepares the next day\'s work for all scheduled patients.

Minimum Qualifications

• High School Diploma or equivalent.
• One (1) year of customer service experience.

Preferred Qualifications

• Experience working in a healthcare setting
• Experience with Epic Systems

Compensation

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual\'s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. The salary range is disclosed in this posting as required by local law in relevant geographies. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company\'s 401(k) retirement plan.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Health Care