Patient Service Representative, HCH

La Familia Health Santa Fe; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Job summary

La Familia Medical Center is seeking a Patient Services Representative to greet patients, register new and returning individuals, and provide clerical support in a busy medical center.

The role involves scheduling, data collection for demographics and insurance, processing payments, and coordinating referrals. Fluency in English and Spanish is preferred, with CPR certification and LFMC training required.

Qualifications

• High School graduate or equivalent required.
• CPR Certification required.
• LFMC training including HIPAA training and safety.
• Fluent in both English and Spanish preferred.
• General office procedures knowledge and ability to multitask.

Responsibilities

• Greets patients/visitors and checks them in for appointments or directs to staff.
• Updates records and schedules appointments/returns calls for confirmations.
• Answers phones and directs callers to the appropriate offices or staff.
• Maintains daily patient encounter records and insurance eligibility.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Education

High School diploma or equivalent

Job description

Position Function Summary

Under the direction of the HCH, Director, the Patient Services Representative (PSR) greets patients and visitors entering La Familia Medical Center (LFMC), registers new and returning patients, provides patient-related clerical services which include answering telephones, scheduling, obtaining and reviewing patient demographic/insurance information, collecting payments and obtaining referrals. Performs duties in a manner that is supportive and responsive to patients and visitors.

Essential Responsibilities

• Greets new/returning patients, clients and visitors checks them in for scheduled and walk-in appointments, or directs them to appropriate offices or individual staff;
• Provides general information to, updates records, schedules/reschedules/cancels/verifies medical center appointments and return appointments for patients over the phone/in person;
• Answers the telephone and connects callers to the appropriate offices or individual staff, including assessing need for urgent appointments
• Maintains daily record of patient encounters, personal data, and insurance eligibility, including medical records;
• Meets with patients to collect required personal, health, and insurance information for the permanent patient record
• Collects payment from the patient via cash, checks, bankcards, etc. and generates a receipt for the patient visit; including closing procedures such as end of day reporting and cash drawer balances
• Counsels, determines eligibility, obtains assistance, and provides patients who are unable to pay for their visit and arranges a payment agreement plan suitable for the patient and organization, including interviewing family members and others;
• Educates program applicants/clients by explaining program requirements, options, interpretations, and determinations, follows-up with patient during the approval process;
• Trains new PSRs.

Education, Experience And Skills/Training

• High School graduate or equivalent required.
• CPR Certification required.
• LFMC required training Including, but not limited to basic Annual Safety, Anti-harassment, HIPAA Training;
• Basic Knowledge and ability of general office procedures including filing, copying, faxing, use of a computer, to multitask within established deadlines, work under the direction of a supervisor and follow instructions for work completion, and take initiative to resolve patient concerns and problems;
• Fluent in both English and Spanish, preferred

Leave Benefits

• Three (3) weeks of annual leave.
• up to two (2) weeks of annual sick leave
• eight (3) paid holidays
• three (3) paid personal days

accruals and holidays are prorated for part-time employees

Insurance Benefits

• Medical
• Dental
• Vision

coverage available for staff and eligible family members, including domestic partners

• paid term life insurance
• paid short term disability
• optional life
• critical care
• medical and dependent care expense accounts
• health savings account
• Pet health insurance
• ID Theft
• Legal

403(b) retirement savings plan (eligible for company match after 12 months of employment)

Bargaining Unit Position

Union: Non-Union: X

La Familia offers opportunities for employment in the fields of medicine, nursing, dentistry, health education, and other support services.

We are an equal opportunity employer.